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A busy first year for the Rural Advice Service in West Lindsey

It has been just over a year since Citizens Advice West Lindsey launched its Rural Advice Service with funding from the Big Lottery Fund, Reaching Communities, offering Generalist and Specialist Advice to rural communities throughout West Lindsey.

With drop-in sessions on offer at Caistor, Hemswell Cliff, Market Rasen, Newtoft and Welton, Citizens Advice West Lindsey have advised 472 new clients about 1,072 issues.

Henrietta Davis, Project Manager says, “The take-up of the service in the last year shows the definite need for advice services in the community. We know that the limitations of public transport in West Lindsey mean that it is difficult for people to travel into Gainsborough if they need to use our service. Next year, we hope to build on our work so far and deliver more advice sessions, as well as group sessions and workshops about the ways in which people can get more for their money and navigate the changes in the benefits system. In a changing world, we will deliver the advice people need about the issues they face in accessible ways”.

The service is free, confidential and open to everyone in the community. Staff are trained to advise on virtually any issue, including: welfare benefits, money/credit problems, employment, consumer rights, housing, neighbourhood disputes, education, healthcare, immigration/residency queries, human rights, family and personal issues.

Citizens Advice West Lindsey will arm you with all the facts and possible outcomes of different options. That way you can make the decision that’s right for you. If needed, we can also offer practical support such as help with filling forms, writing letters or negotiating with a third party.