Do the people you support watch Freeview TV (television through an aerial)?

The arrival of Fourth Generation (4G) mobile phone services in the Licnolnshire area  may cause problems with Freeview TV services, leading to a loss of sound, blocky images, or loss of some or all TV channels and the people you support may turn to you for help and guidance

Only people watching Freeview TV will be affected while those who watch TV via cable or satellite are unlikely to experience any problems.

at800 is the organisation that has been set up to help overcome any problems. They will  send a postcard to those households which they think may be affected, advising viewers that Freeview TV reception could be disrupted and to contact them for help.

If at800 believes the disruption might be due to 4G at 800 MHz, they can arrange for an at800-accredited installer to visit your home, at their expense.

Alternatively, they will send an at800 approved filter to fit yourself, free of charge.

The at800 filters block the 4G signals and enable viewers to carry on watching Freeview as normal. They are relatively small, need no batteries or external power supply, and will normally plug into the lead between the TV and the aerial. Each type of at800 filter has been tested to ensure it works correctly in the UK and all come with instructions on how to fit them.


To enable viewers to find out what support is available and how to access help, at800 have set up a Contact Centre. To get in touch, viewers should call

  1. 0333 31 31 800 (Calls from landlines and mobiles are included in free call packages and inclusive minutes. Outside of call packages, calls from landlines are typically charged between 2p and 10p per minute and calls from mobiles typically cost between 10p and 40p per minute).


  1. 0808 13 13 800 (Free from landlines. Calls from mobiles vary in cost – check with your provider).

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